Valley Toyota went above and beyond my expectations. Making me happy was their goal and I would gladly recommend my friends and family to see my salesman Keenan Grant to buy a new or used vehicle. Great job guys thank you.
I purchased a 2016 highlander from Keenan Grant. The customer service was outstanding. Here's why. When my friend Annie and I were doing the inspection prior to the test drive she spotted a small dent and faint scratch on the drivers side rear door. When we mentioned it Keenan promptly went and spoke to the manager who then reviewed all of the pictures that were taken when the car came on the lot. No dent. The manager told me that Valley Toyota would pick up the bill because it happened on the lot. No questions asked. When I got home I saw that I was missing a floor mat and that the roof racks had been removed and the pass holes for the racks hadn't been plugged and were left open. I contacted Keenan and he sent me a full set of floor mats so the colour would all be the same and a set of chromed plastic plugs for the roof. He even followed up to see if I had got everything. I thought customer service was a thing of the past but am blown away by the service provided to me by Keenan and Valley Toyota. Thank you for taking the stress out of my purchase Keenan.
Friendly staff! Shuttled us to where we wanted to go. Great job of servicing our vehicle. Warned us of a filter needed doing at next service appointment!Thank you!
Valley Toyota is amazing and well worth the drive from Coquitlam to Chilliwack. I knew what I wanted in a vehicle and they provided me what I needed. From the time that I messaged them to the time I picked up the vehicle was a day and a half (Because I contacted them in the evening). Their showroom and facility was top notch too. I recommend giving them a call for an inquiry even if it's a long drive.
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